Prices

All prices are inclusive of vat .
Entwined reserves the right to amend prices without notice.

Ordering

After selection your required items, you will be forwarded to the check out where you will be prompted to enter all the required details.

Invoice address -
you will be require to give us your cardholder address details, this is your name, address including postcode, contact telephone numbers and e-mail address.

Recipient details/delivery address-
All orders must show the recipients full name . Please ensure the delivery address is spelt correctly and Is in its entirety. Entwined do not accept responsibility for incorrect address.

Sundays and Bank Holidays -
There are no deliveries available on Sundays or bank holidays ( with the exception of mothering Sunday). Where a specific delivery date is entered as a Sunday, the delivery will be made the next working day.

Delivery Times -
We aim to deliver all product within 14 days, if you require your order quicker than these, please contact us to discuss your requirements.

Payment -
We accept all major credit cards. You can choose to pay online using our secure server, or if you prefer contact us with your order and we can take your details over the telephone.

It is illegal to purchase online using another persons credit / debit card, therefore you must be an authorised user of the card you are paying with.

If we are notified of problems with the card details, we reserve the right to cancel the order.

Cancellations -
If you wish to cancel your order you must notify us as soon as possible . If the order has already been processed a cancellation charge may be incurred.
The minimum late cancellation fee is £10.00

Complaints -
If there is for any reason a problem with your order please contact us immediately with the nature of your complaint.
If you are dissatisfied with the quality this must be notified within 24 hours.

We endeavour to respond to you within 5 days although during peak periods this may take longer.

If a refund is necessary the monies refunded will be put back on your chosen method of payment at time of ordering.

Our shop opening times are between Monday - Saturday, 9am to 5pm